Terms of Service

Effective 29 August 2026 · Last updated 29 August 2026

01Who you are agreeing with

Kibble is operated by Nhan Duc Nguyen, a sole proprietor in Japan ("Kibble", "we", "us"). Our postal address is given without delay on request to hello@usekibble.com.

These terms are the agreement between us and you, together with the Privacy Policy, which is part of them. By signing in to app.usekibble.com, installing the collector, or paying for a plan, you accept them. If you accept on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

02What Kibble does

Kibble reports what the AI coding agents on your team spent: per engineer, team, model and repository, this week against last, from every machine that runs the collector, plus billed usage read from your own vendor account where you have given us a key for it.

Local numbers are estimates, priced at the vendors' published list rates. Billed numbers come from your vendor's own reporting and are the truth. We merge them per day and billed wins. Kibble is a reporting tool, not an accounting system and not an invoice: never use a Kibble figure in place of your vendor's bill.

03Accounts

Sign-in is Google only, with an email address Google has verified. You join an organization by an addressed, single-use, expiring invitation, and the invited address must match the verified one. You are responsible for what happens under your account and for the machines you link to it. Tell us at hello@usekibble.com if you believe an account or a linked machine has been compromised.

One account per person. Do not share a login, and do not link a machine you do not have the right to link.

04Your data, and what you owe your engineers

The usage data your organization pushes to Kibble stays yours. We use it to run the product for you and for nothing else: not to train models, not to build a data product, not to show anyone outside your organization. We may use aggregate statistics that identify no organization, person, machine or repository to describe how the product is used.

Kibble is deliberately narrow about what it can even receive: counts, model names, opaque session ids and repository names, never prompts, file contents, tool arguments, paths, hostnames or hardware ids. The Privacy Policy lists every field, and the collector is open source so the list can be checked rather than trusted.

Telling your team is your job, not ours. If you install the collector on machines used by your employees or contractors, you are responsible for having a lawful basis to do so and for telling them what is collected. Depending on where you and they are, that may mean a notice, a works council agreement, or consent. Kibble is built for visibility and not for surveillance, and the roles in the product enforce that, but the obligation to your own people is yours.

05Acceptable use

• Do not push data you have no right to push, or credentials belonging to someone else.
• Do not try to reach another organization's data, break the tenant boundary, or bypass the role that limits what you can see.
• Do not attack, overload or probe the service, or reverse engineer the hosted service, beyond the collector, which is open source and licensed separately.
• Do not resell access to the hosted service or use it to build a competing product from our data.

Security research is welcome. Report anything you find to hello@usekibble.com before disclosing it, and do not use another organization's data to demonstrate it.

06Plans, prices and payment

Prices are in US dollars and shown before tax. Consumption tax or VAT is added at checkout where it applies. A "seat" is one member row in your organization, including a member created by the vendor backfill.

Payment is by card through Stripe. Checkout and the billing portal are Stripe's own pages, so no card detail reaches a Kibble form. Access begins as soon as payment succeeds, which is immediate.

Subscriptions renew automatically at the end of each period, monthly or yearly, at the price then published, until cancelled. If we change a price, existing subscribers keep the price they signed up at until we tell them otherwise by email, at least 30 days before a renewal.

07Cancelling and refunds

Cancel any time in the billing portal, from the settings page, without asking us. Your subscription then runs to the end of the period you have already paid for and does not renew. We do not refund the unused part of a period, and there is no charge for cancelling.

The free plan is there so you can see the product working before you pay for it, which is why there is no trial period to unwind. If the service was materially broken for you and you paid for it, write to hello@usekibble.com: we would rather refund you than argue.

When a paid plan lapses you keep every person and every machine you already had, and history is clamped back to the free plan's 30 days. Nothing is deleted for late payment except history past that window.

08Your vendor API key

To show billed usage, an owner may store your organization's own Anthropic Admin API key. By adding it you confirm you are authorised to use that key and that doing so is within your agreement with that vendor. We use it only to read your organization's usage and cost reports, we store it encrypted, we show only its last four characters, and an owner can clear it at any time. We are not responsible for what the vendor charges you, for the accuracy of what its API reports, or for a key that stops working.

09The collector

The CLI collector is published as @usekibble/cli under the MIT licence, and that licence governs it, not this agreement. You may read it, run it, fork it. What this agreement covers is the hosted service it pushes to.

10Availability and change

We work to keep Kibble up and we do not promise an uptime figure. There is no service level agreement on any plan today. We may change, add or remove features; if we remove something you depend on from a paid plan, we will email you first. Anything described as on the roadmap, self-hosting included, is a plan and not a commitment, and you should not buy on the strength of it.

Maintenance that takes the service down is announced in advance where we can foresee it.

11Suspension and ending the agreement

You may stop using Kibble and delete your account at any time. We may suspend or close an account that breaks section 05, that goes unpaid after we have asked, or where the law requires it. Except for an emergency or a legal requirement, we will tell you first and give you a chance to fix it.

After an account is closed, we delete its data as described in the Privacy Policy. Export what you want to keep before you close it, and if you need help getting it out, ask us.

12Warranty and liability

Kibble is provided as is. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the service will be uninterrupted or that every figure it shows is free of error.

To the extent the law allows, neither party is liable for indirect, incidental or consequential loss, or for lost profits or lost data, and our total liability under this agreement is limited to the fees you paid us in the twelve months before the claim, or to 10,000 yen if you paid nothing. Nothing here limits liability that cannot be limited by law, including liability for fraud, for death or personal injury, or under Japanese consumer protection law where it applies to you.

You will indemnify us against third party claims arising from data you pushed to Kibble that you had no right to push, or from your breach of section 04 or 05.

13Changes to these terms

We may change these terms. The date at the top changes with them, and for a material change we email the address on your account at least 30 days before it takes effect. If you do not accept the change, cancel before that date; continuing to use Kibble after it means the new terms apply.

14Governing law

This agreement is governed by the laws of Japan. Any dispute goes to the Tokyo District Court as the court of first instance, which both parties accept as the exclusive forum, without prejudice to a consumer's right to sue in their own local court where the law gives them one.

If a clause is unenforceable, the rest stands. Our not enforcing a clause is not a waiver of it. You may not assign this agreement without our consent; we may assign it to a successor of the business.

15Contact

hello@usekibble.com. A real person reads it.